Refund policy

Return and Refund Policy

At Unique Smoke Shop, we aim to provide high-quality products and excellent customer service. Please carefully read our Return and Refund Policy to ensure a smooth experience when making a return or seeking a refund.

Return Policy

We offer a 30-day return policy for unused items. The 30-day period starts from the date you receive your order. To be eligible for a return, the item must meet the following criteria:

  • The item is unused, in its original condition, and in its original packaging.
  • Tags must still be attached (if applicable).

Important: We do not accept returns for used items due to health and safety regulations, in order to protect the well-being of our customers and staff.

Return Shipping Costs:
Customers are responsible for the return shipping costs, which are $5.99. Exceptions: If you received a damaged or defective item, we will cover the return shipping costs.

International Orders:
Unfortunately, we cannot accept returns for orders shipped outside of the United States. All international purchases are final.

To initiate a return, you can choose from the following methods:

  1. Self-Return: Log in to your account and initiate a return via our online portal.
  2. Live Chat: Contact our customer service team via live chat for assistance.
  3. Email Request: Send an email to sales@uniquesmokeshop.com with your order number for faster processing.

Once your return is approved, we will provide detailed instructions for sending back your item.

Damaged or Broken Items

If you receive a damaged or broken item, you do not need to request a return. Instead, please contact us directly within 48 hours of receiving the product to request a refund or replacement.

To be eligible for a refund or replacement for damaged or broken items, the following conditions apply:

  • Contact us within 48 hours of delivery. This is necessary to ensure that the issue can be addressed promptly.
  • Inspect your items immediately upon delivery to identify any issues such as damage, defects, or incorrect items.

Once you notify us, we will assist you in resolving the issue by either issuing a refund or sending a replacement.

Please contact us by:

Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons, including, but not limited to:

  • Perishable goods
  • Custom or personalized products (e.g., special orders, engraved items)
  • Sale items
  • Gift cards

If you have questions about a specific item or its return eligibility, please contact us before returning any goods.

Exchanges

We do not offer direct exchanges. To receive a replacement item, please return the original product and place a new order for the item you want.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment. Please note that it may take several business days for your bank or credit card provider to process and post the refund.

How to Contact Us

If you have any questions, or if you need assistance with a return or damaged item, please contact us through one of the following options:

We are dedicated to providing excellent customer service and will resolve all issues as quickly as possible.