Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or other proof of purchase.
How to Start a Return
If you created a customer account when placing your order, you can request a self-service return through your account.
If you do not have an account or need assistance, please contact us at sales@uniquesmokeshop.com and include your order number.
If your return request is approved, we will provide you with return instructions, including the return address. Please do not send items back without first requesting a return, as unauthorized returns will not be accepted.
Return Shipping Costs
If your return is approved, the following return shipping fees will apply:
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Domestic returns (U.S.): A flat-rate return shipping fee of $5.99 will be deducted from your refund or charged when your return label is issued.
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International returns: A flat-rate return shipping fee of $28.95 will be deducted from your refund or charged when your return label is issued.
A prepaid return shipping label will be provided after your return request has been approved.
Need Help?
If you have any questions about returns or need assistance with your return request, please contact us at sales@uniquesmokeshop.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if your item arrives damaged or if you receive the wrong item.
Please email sales@uniquesmokeshop.com with your order number and clear photos of the damaged or incorrect item and its packaging so we can evaluate the issue.
Do not submit a return request for damaged or incorrect items. Once we review your claim, we will provide a replacement or issue a refund, as appropriate. If a return is required, we will provide instructions at that time.
Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return your original item. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification. To be eligible, the item must be in the same condition that you received it—unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at sales@uniquesmokeshop.com.